Most of the sellers on Prestigier sell on several online platforms and in-store, so some may need a few hours to get back to you. However, please bear in mind that Prestigier expects all sellers to reply to you within a minimum of 24 hours.
A seller may take a little time to get back to you if they are:
Getting an answer to a specific question for you.
Checking their stock for you.
The seller is temporarily unavailable or away (Weekend, Bank Holidays etc.)
How can I contact the seller?
Log in to your Prestigier account.
Go to "My Orders" and click on the relevant order
Click "Contact Seller”
Leave your request there.
You will be notified via an automated Prestigier email when the seller answers.
How can I best communicate with a seller?
Ensure you have one thread of correspondence with the seller via Prestigier.
Review the delivery information left by the sellers on the confirmation of the order. Prestigier will have sent you an email update with this information.
The seller is not responding to me. Can Prestigier help?
If the seller does not reply within 48 hours: you can get in with us touch via live chat and our team will then be notified to get in touch with the seller.
Alternatively, please email us at support@prestigier.com, and we can send the seller a message, email, text or a call if necessary.
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