Finding my refund

If you haven't already, be sure to contact your seller directly to ask about your refund.

To send a message to your seller, go to Your Orders, choose the order and click "Contact Seller".

If You Paid with a Credit Card Directly on Prestigier:

• After your refund has been issued, it may take 3-5 business days to appear on your credit card statement. Occasionally, refunds issued to non-US credit cards can take up to 30 days to appear.
• A credit card refund can only be issued to the card used for the original purchase. It’s not possible to have your refund issued directly to a different card.
• If the original card used for payment is no longer valid and a replacement card has been issued, the refund should appear automatically on your new card. If a replacement card hasn’t been issued, please get in touch with your credit card provider for more information about how to receive your refund.

If You Paid via Bank Transfer:

If you paid using a bank transfer - the money will go back to your bank account. It can take up to 30 days for the refund to show up in your bank account.