How to get help with an order?

If you need help with an order, the seller you purchased your order from is the best person to help you. Sellers can help if you need to: 

1. Check your order status
2. Update your delivery address
3. Make a change to your order
4. Request a refund, return, or exchange
5. Request a cancellation

Getting help with an order before the estimated delivery date;

If you need help with your order, the first step is to the seller a message about the order (90% of orders issues are solved by sellers) 

Getting help with an order after the estimated delivery date;

If you still need help after you messaged the seller, open a case using chat by clicking on the chat icon on the bottom right-hand corner of your screen. 

The seller can usually answer any questions you have about your order. If the seller is unable to help you, you’ll need to open a case with Prestigier in order to get further assistance. With Prestigier's Buyer Protection program for qualifying orders, you’ll receive a full refund for your item if it doesn’t arrive, arrives damaged, or isn’t as described.